RETURNS POLICY
We accept returns within 30 days of delivery minus a 20% restocking fee. Product must be in original packaging *unopened*. Customer is to pay shipping through FedEx, no other carrier. Please ship to Counter Top Epoxy, 787 Valley Ct, Grand Junction CO 81505. If these instructions are not followed, you may be charged extra on shipping from your total return on top of the 20% restocking fee. Please keep tabs on the tracking number and feel free to notify us of its arrival for a quicker resolution. Countertop Epoxy has up to 30 - 90 days to process your refund. Refunds can take 7-10 business days to reflect on your account after it has been approved and processed by a representative. Any orders being returned that do not fall under those exact guidelines will be refused and no refund will be given.
CANCELLING AN ORDER
Please CALL the office to speak with a representative to help ensure your requests are handled immediately!
Most orders ship within a business day or two with holiday orders, large orders, or the occasional restock being the exception.
All orders are eligible for a full refund so long as it has NOT been assigned shipping information yet. Shipping information is automatically sent to the email address associated with your order. Carriers tell us that they cannot guarantee a reroute if the order has already been assigned shipping information.
The package will need to complete their route to its destination. If you still want to return your package, please follow instructions in accordance with the return policy. Refusal of a package will result in a 20% restocking fee.
DELAYED OR LOST PACKAGES
Keep tabs on your order as we do not monitor all packages en route to its final destination.
If tracking shows any sort of extended delay or inspection - call the carrier to inquire as that is who we call as well. From there you can of course reach out to us if there is any other questions or concerns.
Lost packages however, MUST be reported to a representative within 30 days of packaging, otherwise the opportunity for a claim and replacement has been lost.
SHIPPING AND HANDLING
Most orders ship within a business day or two with holiday orders, large orders, or the occasional restock being the exception.
Please note that one item can hold back the bulk of an order from shipping out.
Feel free to call the office for further information on how we can try and work around those delays - we're happy to look into it!
We make our product in fresh batches, due to this we normally cannot expedite your shipment, however you can always inquire on expedited shipping rates - 970.639.9338.
We can ship to virtually ANY address in the world! Please note:
- Sometimes we run specials where the continental 48 states receive free shipping for orders over $500, however, much larger palletized orders are not eligible and must be paid.
- Orders 100+ pounds outside the continental US, feel free to call for the most accurate shipping quote as these do fluctuate on a daily basis and are related to current events.
- Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.
- Expect slower shipping times for international deliveries and bear in mind customs or import taxes may be part of your shipping costs or may need to be paid upon delivery - Countertop Epoxy is unable to predict these expenses and are not liable.
- Tracking should be sent automatically to the email address associated with the order once it has been packaged.
CONTACT US: Feel free to reach out to us at 970.639.9338 as we are open Monday through Friday from 8am - 5pm MST.
Most emails are responded to within 2-3 business days: info@countertopepoxy.com