Shipping & Returns

RETURN POLICY

We accept returns within 30 days of delivery minus a 20% restocking fee. Product must be unopened and in original packaging. Customer is to pay shipping through FedEx, no other carrier.
Keep tabs on the tracking number and feel free to notify us of its arrival for a quicker resolution. If these instructions are not followed, you may be charged extra on shipping from your total return on top of the 20% restocking fee.   Any orders being returned that do not fall under those exact guidelines will be refused and no refund will be given. Countertop Epoxy has up to 30 - 90 days to process your refund. Refunds can take 7-10 business days to reflect on your account after it has been approved and processed by a representative.

If you are able to follow these guidelines and agree to the listed conditions, you may send your return to Counter Top Epoxy: 787 Valley Ct, Grand Junction CO 81505.

CANCELLING AN ORDER 

 
Most orders ship within 1-2 business days; holiday orders, large orders, or the occasional restock being the exception as we do make all the epoxies in fresh smaller batches!

Due to this you must CALL the office to speak with a representative to help ensure your requests are handled immediately! 
Emails can take 2-3 days to response to and voicemails are not checked every hour.

Once tracking has been assigned, we will likely not be able to cancel the order. Shipping information is automatically sent to the email address associated with your order.
Carriers tell us that they cannot guarantee a reroute if the order has already been assigned shipping information.
The package will need to complete their route to its destination. If you still want to return your package, please follow instructions in accordance with the return policy. 
Refusal of a package will result in a 20% restocking fee.



DELAYED, LOST, OR DAMAGED PACKAGES

Delayed - Keep tabs on your order as we do not monitor all packages en route to its final destination.
If tracking shows any sort of extended delay or inspection - CALL the carrier to inquire since we are no longer in possession of the package.
From there, you can of course reach out to us if there is any other questions or concerns.

Lost packages or packages damaged and never received - MUST be reported to a representative within 30 days of packaging, otherwise the opportunity for a claim and replacement has been lost. 
This is another reason why we encourage that you keep tabs on your order.

Received damaged packages - If you have received damaged products, we MUST receive photos of those damages within 30 days of packaging, otherwise the opportunity for a claim and replacement has been lost.
Please email them to: info@countertopepoxy.com
Include your shipping number along with was exactly was damaged since sometimes it is hard to see all the contents. Please be advised, just because there is a small leak, that does not render the products unusable.
Instead of shipping back products for a replacement, we're happy to see what other options there are so that we don't further postpone your projects!